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Apparent security breach stalls Arkansas unemployment program

by Tony Holt | May 16, 2020 at 8:00 p.m.
Governor Hutchinson addresses the media during a press conference on Arkansas’ response to COVID-19 on Saturday, May 16, 2020.

A suspected security breach committed by an applicant using the Pandemic Unemployment Assistance website caused the entire system to be shut down, Gov. Asa Hutchinson confirmed during a press conference Saturday.

State officials learned of the incident Friday and law enforcement was notified, along with the state’s cyber insurance carrier, Hutchinson said.

“Forensics are currently being conducted by an outside [information technology] expert,” Hutchinson said. “We want to make sure the system is in good shape before it goes online.”

He was not specific on the time frame. No arrests have been announced.

Hutchinson said he was notified after officials at the Arkansas Division of Workforce Services discovered that the website had exposed applicants’ private information.

A team of staff members is working through the weekend to get the system running again and to get people’s unemployment benefits “out the door” as early as next week, Hutchinson said.

The governor added that if there is any indication that someone’s personal data was “compromised,” steps would be taken to notify the applicant.

“This is something we have had some experience with,” Hutchinson said. “It’s one of the reasons we have a good cyber insurance program here in the state.”

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