Digital replica — Frequently asked questions
The El Dorado News-Times has begun converting daily print subscribers to digital-only delivery except for Sunday. This means at some point, delivery of a physical newspaper will cease with the exception of the Sunday edition.
Subscribers will receive the newspaper seven days a week through a digital replica edition, which is available through a mobile app or web browser. For subscribers who don’t have a mobile device, the El Dorado News-Times has a program to provide one so that they can continue reading the daily newspaper.
These FAQs answer questions readers are asking about the switch to the new digital replica/iPad program.
Q: Do I have to wait to get a letter to make the switch to the digital replica edition?
A: All seven-day-a-week subscribers already have access to a digital replica via our application for Apple iPad and phones HERE and for Android devices here HERE. You can also view on your laptop or desktop by clicking on the "Today's Paper" link on eldoradonews.com. To access the edition, you simply must establish an online account by creating a username and password here HERE. If you do not have a tablet of your own, you may wish to have an iPad provided by the El Dorado News-Times. You may call (870)-862-6611 to schedule an appointment or wait until you receive a letter from the publisher and a follow up phone call about the details of arranging pick up/delivery, setup and orientation.
Q: When can I get my iPad?
A: All subscribers will be offered one when we get to that geographic area or neighborhood. You may call (870)-862-6611 to schedule an appointment or wait until you receive a letter from the publisher and a follow up phone call about the details of arranging pick up/delivery, setup and orientation. If you have your own tablet, we will work with you in person at one of our local conversion meetings or over the phone to download the app and explain how to use it. You may call (870)-862-6611 for more information.
Q: How many iPads per subscription?
A: One. Subscribers will receive one iPad per paid subscription. However, subscribers may also access the replica paper using their own tablet, smartphone or computer. Each subscriber can access the News-Times on five devices per household.
Q: Can I still do the puzzles?
A: Yes. There are interactive versions of the puzzles on the replica, plus there are additional puzzles that are only available on the replica.
Q: What if I already have an iPad?
A: Subscribers can download the replica app on most personal devices.
Q: When will my daily print delivery end?
A: Subscribers will be notified of the date in the letter from the publisher.
Q: Why is the rate increasing if I’m not receiving a printed edition?
A: To ensure that we continue to produce a high-quality newspaper seven days a week, the subscription rate is necessary to sustain our business.
Q: What if I don’t know how to work an iPad?
A:Specially trained representatives of the El Dorado News-Times will meet one-on-one with subscribers at a meeting space, or at home if necessary, to show the subscriber how to use the device. Digital specialists are also available to assist or answer questions at (870)-862-6611.
Q: What time is the online edition available?
A: Normally by 4 a.m.
Q: Will the newspaper racks and convenience stores in the area still be serviced?
A: We will still sell Sunday papers in the newspaper racks and inside retail outlets for the time being.
Q: Can I have the print edition sent to me in the mail?
Q: What if I have don't have internet access, or Wi-Fi?
A: You may contact an Internet service provider to add Wi-Fi to your home. You may also set up wifi hotspot service with a cellular provider.
Q: What about damages to the iPad? Who should I contact? Will the device be replaced?
A: We will provide a protective case to help keep the equipment safe from physical damage. We will not be responsible for physical damage sustained to the equipment. Contact us at (870)-866-0832 for troubleshooting or for manufacturer’s defects.
Q: My app icon on the desktop of my tablet/phone has a red circle with a check mark inside. What does that mean?
A: The red circle with the check mark in the center indicates an edition of the El Dorado News-Times has been downloaded to your app and is ready for you to read. The red circle will remain until you open an read the edition.
Q: Where can I find out more about the app?
A: Learn more about our new app and many of it's new features HERE.
Benefits of the Digital Edition
- Digital Edition is available to download by 4 a.m.
- All photos in the Digital Edition are in color
- Expanded coverage of the stock market reports
- Some articles will include additional content online that is accessible by simply clicking on the link within the article
- You can enlarge the text, making the paper easier to read
- You can access the Digital Edition anywhere with a wi-fi connection
- You will receive all our specialty publications included in the Digital Edition
If you have any questions or need help, please contact us at (870)-862-6611 or you can email us at [email protected]