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A May 7 press conference at the Arkansas State Capitol saw Gov. Mike Beebe place the first call to Arkansas 211.

According to its website, Arkansas 211 is an organization that “connects people with important community services and volunteer opportunities.” Arkansas is the 17th state to establish a 211 service.

“Basically, the way it works is, people call 211, and tell the operator what kind of services they need,” said a 211 operator. “Then we look in the database to see what organization fits their need, and then we give them contact information for that...