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I write letters to the editor when I reach my boiling point and need to vent. My patience and tolerance level seems to be shorter with each passing day. I am critical. I am cynical. It is a relief to write about a positive experience.

I needed a starter for my car. I tried to find the fastest, cheapest repair. My shop of choice is always backed up (good people are always in demand). I called around to several local shops and received a wild range of estimates for the job. Four mechanics told me the repair involved taking the entire exhaust system down. One mechanic said he would ne...